FAQ's At Bathroomhive
General Questions
Yes, we do have a showroom in Manchester. Located at 126 Oldham Road, Ashton Under Lyne, Lancashire, OL7 9AN, our showroom spans a generous area, showcasing our extensive range of bathroom products. Learn more about our bathroom showroom in Manchester.
Ordering through Bathroomhive is simple and easy—all you need to do is call us on the phone or purchase through our website. To know more, click here.
Bathroomhive accepts Visa, Visa Debit, Visa Electron, Mastercard, Maestro, and PayPal.
No, Bathroomhive is a retail service only.
Your safety is our top priority. Due to the ongoing COVID-19 situation, collections from our Manchester showroom are currently on hold. We are reviewing the situation to make walk-in collections possible safely and conveniently in the future.
We already offer competitive prices with significant discounts. However, there may be additional discounts available for larger orders. Please call our support team or email us to learn more.
Most of our products come with manufacturer guarantees, details of which are clearly mentioned in the product descriptions. Typically, manufacturers offer guarantees for 1 year, 5 years, 10 years, or even a lifetime. If a fault is detected within the guarantee period, you can contact the manufacturer directly or reach out to us, and we will assist in resolving the issue.
You can DIY install our products as most come with instruction manuals. However, we recommend using a qualified plumber, as installations can be complex. If you choose to install it yourself, refer to the manuals provided, or contact the manufacturer’s technical helpline for assistance. We do not offer technical advice.
Delivery
Each product page states stock availability lead-time in days. If the items you ordered are in our warehouse, we aim to ship them for delivery the next working day when ordered before 2 pm for larger items, or before 4 pm for smaller items. To learn more about our delivery service, click here.
We offer a range of delivery options to suit your needs:
Small/Medium Products: Delivered by Yodel, DPD, FedEx, and Interlink. You will receive an email with the consignment number and carrier details for tracking.
Large/Extra Large Products: Delivered by Pallex. The transport company will contact you via email or phone to arrange a suitable delivery time. For more details, click here.
If you can arrange a courier company to deliver outside of the UK, we can ship your order to the carrier company’s UK address.
For small items, parcel couriers will inform you of a 1 or 2-hour delivery slot via text or email. If you are not home, delivery will be attempted again the next day. You can also reschedule using the calling card left by the courier.
For large orders, couriers will call ahead to arrange a delivery time. If you are unavailable at the arranged time, a second delivery attempt may incur an additional charge.
If your order is damaged, inform us within 48 hours of delivery to resolve the issue. Learn more about reporting damaged or faulty items here.
If an item is missing, it may still be on the way. Sometimes we split orders into multiple consignments. Match the delivery note with your items. If there is a mismatch, email us at support@bathroomhive.co.uk.
If you place an order before 12 pm and the item is in stock, we can arrange next-day delivery.
For orders cancelled once the goods have been dispatched, a refund will be processed minus any recovery costs. Certain special items may not be eligible for return, clearly indicated at the time of order. Read more about our returns policy here.
Returns & Refunds
We offer a refund on items returned within 14 days after delivery. Items may be inspected for suitability of return. Use an insured courier service to return items to us. Learn more about our returns policy here.
If the item sent does not match your order confirmation and delivery note, and you inform us within a reasonable time without installing the item, we will issue a replacement at no extra cost and arrange collection of the incorrect item.
Aftersales
Report damaged or faulty items through our Online Report Centre during the return period. Refer to this guide on how to report faulty and damaged items.
We aim to reply within 48 hours of your initial contact. The status of your query or request is updated on our portal.
Our sales and support team is available to discuss any issues related to your purchase. Call us at xxxxxxxxxxx. Our phone support is available:
Monday to Sunday: 10 am to 5 pm
Due to high call volumes, emailing us at support@bathroomhive.co.uk may be faster.
- Verify the product code with your delivery note and order confirmation.
- Take a picture of the received goods.
- Create a support ticket.
- Our support team will arrange for the correct item and collect the incorrect item at no cost to you.
If an item is not performing as expected, contact our support team. For issues due to manufacturing faults or installation errors, a qualified plumber should inspect the item. Contact the manufacturer's technical team for troubleshooting. Manufacturer contact details are available on their respective websites.
For any additional questions or concerns, please reach out to us via phone or email. We're here to help!
