Privacy Policy at Bathroomhive

At Bathroomhive Ltd., your privacy is our top priority. Whether we’re developing our website, new processes, or communicating with our clients, we always keep privacy and discretion front of mind. We know that how and why we collect, use, and keep your information is important to you, so we’ve created this privacy policy to make that information accessible and transparent.

What Information Do We Collect?

When you visit our website or physical store, you might provide us with information in the following ways:
Account Creation: You’ll provide personal information like your full name and address.
Purchases: We might ask for documents such as photographic identification and proof of address.
Browsing: General user information, which is collected on an aggregate basis and anonymised.
In-Store Visits: CCTV footage is retained for security purposes.
Client Administration: Personal information to establish business relationships, often during transactions.
On occasion, we may need to verify your identity using documents like a passport or driving licence and proof of address. These details are collected by our staff to comply with legal obligations such as Anti-Money Laundering Regulations.

Where Do We Process Your Information?

Your information is processed by Bathroomhive Ltd. staff in the performance of their duties and is handled at our offices. Financial information entered on our website is processed by Stripe.

What Do We Do With The Information We Keep?

The information you provide is kept for internal record-keeping and accounting. We do not sell your information for marketing purposes. However, we may share your data with law enforcement, government bodies, or regulators when legally required, primarily to comply with Anti-Money Laundering and crime prevention laws.

Accuracy Of Information

We rely on you to provide accurate and up-to-date information. If any details change, please notify us as soon as possible to update your records. If you become aware of any inaccuracies, contact us at support@bathroomhive.co.uk.

Cookie Policy at Bathroomhive

Here’s how we use cookies on www.bathroomhive.co.uk. Cookies don’t typically contain information that personally identifies a user, but any personal information we store about you may be linked to the information stored in and obtained from cookies. We do not store sensitive personal information like mailing addresses or account passwords in cookies.

The Use Of Cookies
Types of Cookies We Use:

Necessary / Essential Cookies: These session cookies are essential for providing services and enabling certain website features. They help authenticate users and prevent fraudulent use of user accounts.
Cookies Policy / Notice Acceptance Cookies: These persistent cookies identify if users have accepted the use of cookies on the website.
Functionality Cookies: These persistent cookies remember your choices, like login details or language preferences, to enhance your experience.
Tracking and Performance Cookies: These persistent cookies, administered by third parties, track website traffic and user behaviour to help us improve our services.
Targeting and Advertising Cookies: These persistent cookies, administered by third parties, track your browsing habits to show you relevant ads.
Social Media Cookies: These persistent cookies, administered by third parties, are used for sharing information via social media networks and tracking usage statistics.

Analytics Tools

We use cookies and similar technologies to improve our website and visitor performance by collecting information on how you use our site. We use Google Analytics to collect information about website visits, helping us study and enhance website performance. You can opt-out of Google Analytics tracking by visiting http://tools.google.com/dlpage/gaoptout.

Behavioural Advertising

We use remarketing services to advertise to you after you’ve visited our website. Third-party vendors use cookies to recognise your device and understand your usage patterns, helping us serve ads that are more likely to interest you.

Opt-Out Options:

NAI’s opt-out platform: http://www.networkadvertising.org/choices/

EDAA’s opt-out platform: http://www.youronlinechoices.com/

DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

How To Opt Out Of Cookies?

You can disable cookies in your browser settings and delete existing cookies. However, this might cause some inconvenience as certain website features may not function properly. For detailed instructions, visit your web browser’s help pages:

Chrome: https://support.google.com/accounts/answer/32050

Internet Explorer: http://support.microsoft.com/kb/278835

Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

ReCaptcha

We use Google’s reCAPTCHA to prevent spam and abuse, sending IP addresses and other necessary data to Google. For more information, visit Google’s privacy policy: https://policies.google.com/privacy.

Youtube

We use YouTube’s embedding feature to display videos. When a video plays, YouTube collects user behaviour data via cookies. For more information, visit Google’s privacy policy: https://policies.google.com/privacy.

Contact Us

If you have any questions about this Privacy or Cookie Policy, contact us:

Email: support@bathroomhive.co.uk

Website: Contact Us

Phone: xxxxxxxxxxx

Mail: 126 Oldham Road, Ashton Under Lyne, Lancashire, OL7 9AN, England

Access Request

You can request access to the information we keep about you. This service is free of charge unless the request is unfounded, excessive, or repetitive. We will provide the information within one month of receiving the request. Identification will be required to verify your identity.

Withdrawing Consent & The Right To Be Forgotten

You can withdraw your consent and request the erasure of your personal data. Please note that these rights are not absolute, and we may refuse requests where legal exceptions apply, such as compliance with legal obligations.

Right To Complain

Under GDPR, you have the right to complain to the ICO or the applicable supervisory body. Visit the ICO’s website for more information: https://ico.org.uk/